This policy sets out the basis on which Excel Office Cleaning of Solent House, Lansbury Business Park, 102 Lower Guildford Rd, Knaphill, Woking. GU21 2EP collects personal data from you and how we process such data.
By visiting our website, you accept and consent to the practices set out below.
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
If you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or mailing us at: Solent House, Lansbury Business Park, 102 Lower Guildford Rd, Knaphill, Woking. GU21 2EP
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – COOKIES
We use persistent cookies and session cookies. A persistent cookie stays in your browser and will be read by us when you return to our Site or a partner site that uses our services. Session cookies only last for as long as the session (usually the current visit to a website or a browser session).
We use the following cookies:
Strictly necessary cookies – These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies – They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies – These are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies – These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the information displayed on it more relevant to your interests.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you do so, you may not be able to access all or parts of our Site.
We may use third-party web services on our Site.
The service providers that administer these services use technologies such as cookies (which are likely to be analytical/performance cookies or targeting cookies), web server logs and web beacons to help us analyse how visitors use our Site and make the information displayed on it more relevant to your interests.
The information collected through these means (including IP addresses) is disclosed to these service providers. These analytics services may use the data collected to contextualise and personalise the marketing materials of their own advertising network.
To find out more on cookies generally and about how to restrict or block the cookies this site uses, please visit www.aboutcookies.org.
Please note that if you restrict or block cookies this website uses, this may reduce the performance and usability of the site.
SECTION 5 – WEB SERVER
Our store is hosted by a Web Server company. They provide us with the online hosting, and we have built an e-commerce platform that allows us to sell our products and services to you.
Your data is stored through their data storage, databases and the general website application.
All data is stored on a secure server behind a firewall and all communication is protected by SSL encryption.
If you purchase from our website with a credit or debit card, payment processing is provided by Stripe or PayPal.
They provide a payment gateway allowing you to complete your purchase. We do not know, record or store your credit card number on the website or any other location. All payment data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 6 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 7 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
IP Addresses and Cookies
From any point after you have entered our website, we may collect information about your computer, including where available your IP address, operating system and browser type, for system administration.
This is statistical data about our users’ browsing actions and patterns and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer.
Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and to deliver a better and more personalised service. In summary, the cookies we use enable us:
To estimate our general audience size and how they use our site
To recognise you when you return to our site
To store information about your preferences to allow us to customise our site according to your individual interests
To speed up your searches
We will also permit certain third parties to collect cookies during the time you use our website. In summary, the cookies will enable us to:
Track the first and last pages you visit and your total number of visits to the website
Track how long you spend on any page existing within our website
Track how you have been visiting the website
Track how you came to access the website including any keyword searches, search engine information or referrer
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com